Careers: Business Account Manager

*Must be based in:

At Sotavento Medios, our client relationships are our top priority. We are a digital marketing agency based in Singapore, and we’re looking for a dedicated Business Account Manager to maintain our clients’ accounts and serve as our main point of contact.

Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, audits, and other organizational software.

Job Responsibilities:

  • Act as the main point of contact in all matters relating to client concerns and needs
  • Build and strengthen client relationships to achieve long-term partnerships
  • Maintain accurate client records, keeping track of any contract updates and renewals
  • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
  • Take inquiries and requests from customers and address their needs
  • Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
  • Meet regularly with other members of the team to discuss progress and find new ways to improve business
  • Generate progress reports to give to clients and higher-ups within the organization
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Job Requirements and Qualifications:

  • With at least 7 years of work experience in client relation or customer service
  • Ability to multitask and juggle several responsibilities simultaneously
  • Can confidently communicate with company clients
  • Experience with basic process audit is an advantage.
  • Must be professional, self-driven, and organized—and, most of all must be driven by a desire to see clients succeed
  • Strong attention to detail
  • Learner and open-mindedness
  • Strong analytical background
  • Strong verbal & written communication skills in English
  • An avid interest in digital marketing
  • Current with the latest trends in social media
  • Bachelor’s Degree in Information Technology, Information Communication, Mass Communications, Marketing or in a similar relevance 

Working Hours

  • Monday to Friday 9 am to 6 pm
  • Saturday 9 am to 1 pm
  • Off on Sunday and Public Holidays

A few points about why it’s great to work at Sotavento Medios:

  • Entitled to 14 to 28 days of annual leave
  • Up to 60 days of hospitalization leave
  • Entitled to incentives and Performance Bonuses.
  • Recognition and opportunity for quick advancement
  • Working with a motivated and dedicated team
  • Having a job with a purpose and making an impact every day

…and more!

Please submit a cover letter with your resume. We can’t wait to meet you!

Apply Now

















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